Privacy Policy
How KV Heating & Plumbing collects, uses and protects the personal information you share with us through this website, by phone and on WhatsApp. We keep it simple and only ask for what we need.
Last updated: 2 November 2026Who we are
This website, kvheating.com, is operated by KV Heating & Plumbing, a plumbing and heating business serving North West and West London. We are the controller of the personal information described in this policy. If you have any questions about it, contact us at info@kvheating.com or on 07743 054220.
What information we collect
We only collect the information you choose to give us, plus some limited technical information when you visit the site.
- Enquiry and quote forms: your name, phone number, email address, postcode or address, the service you need and any message you write.
- Calls, WhatsApp and email: your name, phone or WhatsApp number, and anything you tell us about the work you need.
- Work we carry out for you: your address, the details of the job, and records such as quotations, invoices and gas safety certificates.
- Technical information: basic data your browser sends to our website and hosting provider, such as your IP address, browser type and the pages you visit, and cookies (see below).
How we use your information
- To reply to your enquiry and provide a quotation.
- To carry out, arrange and invoice the plumbing, heating or gas work you ask us for.
- To meet our legal and safety obligations, for example keeping gas safety records.
- To keep our website secure and working properly.
We do not sell your personal information, and we do not use it to send marketing emails or text messages unless you have asked us to.
Our legal basis for using your information
- Taking steps at your request or performing a contract: answering your enquiry, giving you a quote and doing the work.
- Legal obligation: keeping records we are required by law to keep.
- Legitimate interests: running our business, keeping records of enquiries and work, and keeping our website secure, where this does not override your rights.
How long we keep your information
We keep enquiry details for as long as we need them to deal with your request and any follow-up questions. Records of work carried out, invoices and gas safety certificates are kept for as long as the law or our accounting and safety obligations require. When we no longer need information, we delete it or make it anonymous.
Third-party links
Our website links to other sites, including Google, Facebook, Instagram and the Gas Safe Register. We are not responsible for their content or privacy practices, so please read their policies when you visit them.
Your rights
Under UK data protection law you have the right to:
- Ask for a copy of the personal information we hold about you.
- Ask us to correct information that is wrong or incomplete.
- Ask us to delete your information, in some circumstances.
- Ask us to restrict or stop using your information, in some circumstances.
- Object to us using your information where we rely on legitimate interests.
- Ask for your information in a portable format, where this applies.
To use any of these rights, email info@kvheating.com. We may need to confirm your identity first, and we will reply within one month.
Complaints
If you are unhappy with how we have handled your information, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.
Changes to this policy
We may update this policy from time to time. The latest version is always on this page, with the date it was last updated shown at the top.
We're Happy to Help.
Call or WhatsApp us, or email info@kvheating.com, and tell us what you would like to know or change.