Privacy Policy – KV Heating & Plumbing

At KV Heating & Plumbing, we are committed to protecting your privacy and ensuring that your personal data is handled securely and in compliance with applicable data protection laws. This Privacy Policy explains how we collect, use, and protect your information when you visit our website https://kvheating.com.

1. Who We Are

Our website address is: https://kvheating.com.
KV Heating & Plumbing provides heating, plumbing, and gas services in London, including boiler repairs, installations, gas safety certificates, and emergency call-outs.

2. Information We Collect

2.1 Comments & User Interactions

When visitors leave comments on our site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent to help with spam detection.

If you use the Gravatar service, an anonymized string (hash) from your email may be shared to check if you have a profile. You can review the Gravatar privacy policy here: https://automattic.com/privacy/.

Once your comment is approved, your profile picture may be visible to the public in the context of your comment.

2.2 Media Uploads

If you upload images to our website, please ensure they do not contain embedded location data (EXIF GPS), as visitors to the site may be able to download and extract location information from uploaded images.

2.3 Cookies

We use cookies to enhance your experience on our website.

• If you leave a comment, you may opt-in to saving your name, email, and website in cookies for convenience. These last one year.
• When visiting our login page, a temporary cookie is set to check if your browser accepts cookies. It is discarded when you close your browser.
• If you log in, we set cookies to store your login details and screen preferences. Login cookies last for two days, screen option cookies for one year. Selecting “Remember Me” extends login persistence for two weeks.
• If you edit or publish an article, a cookie is stored with the post ID of the article. It expires after one day.

You can control or delete cookies at any time through your browser settings.

2.4 Embedded Content from Third-Party Websites

Articles on this site may include embedded content (e.g., videos, images, articles). Embedded content from other websites behaves as if you visited the other site directly.

These external sites may:
✔ Collect data about you
✔ Use cookies
✔ Track your interactions with the embedded content

If you are logged into an account on that external website, your interactions may be monitored.

3. Who We Share Your Data With

• If you request a password reset, your IP address will be included in the reset email.
• Visitor comments may be checked through an automated spam detection service to prevent spam and fraudulent activity.
• We do not sell, rent, or share your personal data with third parties for marketing purposes.

4. How Long We Retain Your Data

• If you leave a comment, the comment and its metadata are retained indefinitely. This helps us recognize and approve follow-up comments automatically.
• For registered users, we store their personal information in their user profile. Users can see, edit, or delete their personal data at any time (except changing their username). Website administrators can also access and manage this information.

5. Your Rights Over Your Data

If you have an account on our website or have left comments, you can request:

✔ An exported file of the personal data we hold about you.
✔ Deletion of any personal data we store (excluding data required for legal, security, or administrative reasons).

To make a data access or removal request, please contact us at: Info@kvheating.com

6. Where Your Data is Sent

• Visitor comments may be checked through an automated spam detection service.
• Some data may be processed by third-party tools to enhance site security and functionality.

7. How We Protect Your Data

We take security seriously and implement the following safeguards:
SSL Encryption to protect data transmission.
Restricted Access – Only authorized personnel can access user data.
Regular Security Audits to ensure data protection compliance.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in regulations or company practices. Any updates will be posted on this page, and significant changes may be communicated via email or website notifications.